Returns & Exchanges
Due to the perishable nature of our artisanal cakes and cupcakes, we are unable to accept returns for items once they have left our boutique. If you are unsatisfied with your order, please contact our Sydney team within 24 hours of delivery or pickup to discuss a resolution.
Inspection upon Arrival
Please thoroughly inspect your cake or cupcakes at the time of pickup or delivery to ensure the design and quality meet your expectations.
Contact Customer Care
In the rare event of a quality issue, email our support team with your order number and clear photographs of the product within 24 hours.
Storage and Handling
Ensure the product has been stored according to the provided care instructions, as we cannot offer compensation for damage caused by improper refrigeration or transport.
Resolution Process
Our pastry chefs will review your claim and, where appropriate, provide a store credit, partial refund, or replacement for your next celebration.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing